Privacy policy

Who we are

This policy applies to Paragon International Forwarding Inc., which also operates under the registered trade name Gaba International Forwarding. It covers this website and the personal information we collect when you ask for a quote, contact us or use our freight services.

We handle personal information in line with British Columbia’s Personal Information Protection Act and, where it applies, Canada’s Personal Information Protection and Electronic Documents Act.

What we collect

• When you fill in a form: your name, email address and phone number, shipment details such as mode, container size and ports, and anything you write in your message.
• When you book a shipment: company and contact details, supplier and delivery contacts, shipping documents such as commercial invoices and packing lists, customs information and billing details.
• When you visit this website: your IP address, browser and device type, the pages you view and how you reached us.

Why we collect it

• To answer your questions and prepare quotes
• To book, move, store and deliver your freight
• To coordinate customs clearance
• To invoice you and keep business records
• To keep this website secure and understand how it is used
• To meet our legal and regulatory duties
• To prevent fraud, and to establish or defend legal claims

We do not sell your personal information. We send marketing email only if you have agreed to receive it, and you can unsubscribe at any time.

Who we share it with

Moving freight means passing details to the people who handle it. We share only what each of them needs:

• Carriers, forwarding partners, warehouses and agents
• Licensed customs partners
• Customs and other government authorities, in Canada and at origin or destination
• Insurers, if you ask us to arrange cargo insurance
• Service providers who run our website hosting, email, analytics, security and accounting
• A buyer, investor or adviser, under confidentiality, if our business is sold or reorganized
• Others, where the law requires or permits it

Shipping documents such as bills of lading and air waybills show names and addresses. The shipper, the consignee and the carriers handling the shipment can see them.

Information that leaves Canada

International freight involves agents, carriers and authorities in other countries. Some of our service providers also store or process data outside Canada, including in the United States. While it is outside Canada, your information is subject to the laws of that country, and authorities there may be able to access it.

Cookies and analytics

This website uses cookies and similar tools. We use Google Analytics and Jetpack Stats to see how visitors use the site, and security tools to block misuse. You can block or delete cookies in your browser settings, and you can opt out of Google Analytics with Google’s browser add-on.

Your consent

By sending us your information, you agree to our using it as described here. If you give us details about another person, such as a supplier contact, please make sure you are allowed to share them. You can withdraw your consent by contacting us, subject to legal or contractual limits. We may then be unable to provide some services.

How long we keep it

We keep personal information only as long as we need it for the purposes above, or as long as tax, customs or other laws require. After that, we securely delete or anonymize it.

How we protect it

We use reasonable safeguards, including encrypted connections to this website and limits on who can access your information. No system is completely secure, so please avoid sending highly sensitive information through our forms.

If a security breach affects your personal information, we will notify you and the authorities as the law requires.

Your rights

You can ask to see the personal information we hold about you, ask how it has been used and ask us to correct it. We will respond within the time the law requires. In some cases the law limits what we can provide, and we will tell you if that applies.

Contact our privacy officer

Privacy Officer, Paragon International Forwarding Inc.
7290 Main Street, Vancouver BC V5X 3J4
[email protected]
604-283-5766

If we cannot resolve your concern, you can contact the Office of the Information and Privacy Commissioner for British Columbia or the Office of the Privacy Commissioner of Canada.

Changes to this policy

We may update this policy from time to time. The date at the top shows the latest version. See also our terms of service.